Terms and Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website, services, campaigns, and lead delivery platforms (collectively, the "Services") provided by Nazzone Media and Advertising W.L.L. ("Nazzone," "we," "us," or "our"). By accessing our website, submitting an inquiry, entering into a service agreement, or otherwise using our Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

These Terms apply in addition to any separate service agreement, insertion order, or statement of work signed between you and Nazzone. Where a conflict exists between these Terms and a signed agreement, the signed agreement will govern for the matters it specifically addresses.

Nazzone provides lead generation services for businesses operating in the auto insurance, health insurance, real estate, and logistics/transportation verticals. Our Services may include, without limitation:

• Generation of exclusive, phone-verified consumer or business leads
• Campaign design, targeting, and delivery specific to a Client's region, vertical, and qualification criteria
• Real-time lead delivery through a dashboard, CRM integration, or live call transfer
• Consent-tracking and record-keeping related to lead intake

The specific scope, volume, pricing, and qualification criteria for any campaign will be defined in a separate service agreement or order form between Nazzone and the Client. Nothing on this website constitutes a binding offer to provide leads at any specific volume, price, or timeline absent a signed agreement.

3.1 Exclusivity. Where a campaign is described or sold as "exclusive," Nazzone will not sell the same contact to more than one Client for the same product vertical within the timeframe specified in the applicable service agreement. Exclusivity terms, including duration and scope, are defined per campaign and are not implied beyond what is stated in the governing agreement.

3.2 Verification. Leads are subject to a verification process (which may include phone verification, contact confirmation, or qualification screening) prior to delivery. While Nazzone takes commercially reasonable steps to verify contact accuracy and qualification criteria, verification does not guarantee that a lead will convert, respond, or remain reachable, as consumer availability and intent can change after delivery.

3.3 Qualification Criteria and Disputes. Leads that do not meet the qualification criteria specified in the applicable service agreement may be eligible for credit or replacement, subject to the timeframe and process outlined in that agreement. Disputes regarding lead quality must be submitted within the window specified in your service agreement; disputes submitted after that window may not be eligible for review.

3.4 No Guarantee of Sales Outcomes. Nazzone provides leads that meet agreed qualification and delivery standards. We do not guarantee that any lead will result in a sale, policy, transaction, or closed deal. Conversion outcomes depend on factors outside our control, including the Client's own sales process, follow-up timing, pricing, and offer.

By using our Services, you agree to:

• Provide accurate business, licensing, and compliance information relevant to your industry (including applicable insurance, real estate, or transportation licensing where required)
• Use delivered leads only for the lawful purpose for which they were generated, and only within the vertical and region specified in your service agreement
• Not resell, sublicense, or redistribute leads to third parties without Nazzone's prior written consent
• Comply with all applicable laws governing telemarketing, email marketing, text messaging, and consumer contact, including but not limited to consent, do-not-call, and data protection requirements applicable in your operating jurisdiction
• Maintain your own compliance records for any consumer contact made using leads delivered by Nazzone

Nazzone is not responsible for a Client's failure to comply with applicable marketing, contact, or licensing laws once a lead has been delivered.

Leads generated by Nazzone are collected through intake forms, campaigns, and processes designed to obtain appropriate consumer consent before contact, consistent with applicable law at the time of collection. Nazzone maintains consent-tracking records for leads where required and will make such records available to Clients in accordance with the applicable service agreement, for compliance and audit purposes.

Clients are independently responsible for confirming that their own use of a lead — including timing, method, and frequency of contact — remains compliant with applicable telemarketing, privacy, and consumer protection laws in the jurisdiction where the lead is contacted.

6.1 Pricing. Pricing for leads, campaigns, or delivery volumes will be set out in the applicable service agreement or order form and is subject to change for future campaigns with notice.

6.2 Billing. Clients agree to pay all invoiced amounts according to the payment terms specified in their service agreement. Late payments may result in suspension of active campaigns or lead delivery until outstanding amounts are resolved.

6.3 Refunds and Credits. Refunds, credits, or lead replacements are governed by the terms of the applicable service agreement and are not automatically implied by these Terms.

All content on this website — including text, graphics, logos, campaign methodologies, dashboard interfaces, and branding — is the property of Nazzone Media and Advertising W.L.L. or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of our website or Services without prior written permission.

Any feedback, suggestions, or ideas you provide to Nazzone regarding our Services may be used by us without obligation or compensation to you.

Our website and dashboard may contain links to, or integrations with, third-party platforms (including CRM systems used by Clients). Nazzone is not responsible for the content, privacy practices, or performance of third-party platforms, and use of such integrations is subject to the third party's own terms.

Our Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Nazzone disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that lead delivery will be uninterrupted, error-free, or that any lead will result in a specific business outcome.

Nothing on this website constitutes legal, financial, insurance, or licensing advice. Clients operating in regulated industries (including insurance, real estate, and transportation) are responsible for confirming their own licensing and regulatory compliance independent of any information provided by Nazzone.

To the fullest extent permitted by applicable law, Nazzone Media and Advertising W.L.L., its officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost business, or lost data — arising out of or related to your use of our Services, even if we have been advised of the possibility of such damages.

Nazzone's total aggregate liability for any claim arising out of or related to these Terms or the Services will not exceed the amount paid by the Client to Nazzone for the specific campaign or Services giving rise to the claim in the [insert applicable period, e.g., three (3) months] preceding the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Nazzone Media and Advertising W.L.L. and its officers, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of: (a) your use or misuse of leads delivered by Nazzone; (b) your violation of applicable law, including telemarketing or consumer protection law; (c) your violation of these Terms; or (d) your violation of any third-party rights.

Each party agrees to keep confidential any non-public business, technical, or campaign information disclosed by the other party in connection with the Services, and to use such information only for purposes of performing under the applicable service agreement, except as otherwise required by law.

Nazzone reserves the right to suspend or terminate a Client's access to our Services, including active campaigns and dashboard access, for breach of these Terms, non-payment, or misuse of delivered leads. Either party may terminate an active service agreement in accordance with the termination provisions specified in that agreement. Termination does not relieve either party of obligations accrued before termination, including outstanding payment obligations.

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. Material changes will be indicated by an updated "Last Updated" date at the top of this page. Continued use of our Services after changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of [Insert Governing Jurisdiction], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction/Venue], unless otherwise specified in a signed service agreement.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable.